Retail

The employee rang up the seemed to be irritated customer which only took a minute or two.  This was the second time the employee had helped the woman that day.  You could tell that the woman wasn't very happy.  It was as if each question that was asked, got the woman more and more upset.  Is there something wrong with someone doing their job?  Or asking a few simple questions?  For this woman, that seemed to be the case.  The transaction was finished, and even though the employee was very nice during the duration of the transaction, all he received in return was the evil eye as the woman walked away.  When we walk into a store, what kind of experience do we expect?  I would say that most of us have something that we are looking for, a want or a need.  Material things aside, we want good customer service.  We want to feel like we are a valued customer.  But what about the employee that is there during our visit?  What kind of experience do you think they expect, or would like to have?  I'm sure that all of us have had positive and negative experiences in the retail industry.  Keeping that in mind, I think it would do all of us some good to take a step back and not only observe how we are treated as a customer, but how we treat the employee of the establishment that we are visiting.  Even though "the customer is always right," it's not all about us.  How would you want to be treated if you were in their shoes?.